Normal complaints are regarding misbehaviour of staff on duty, drunkardness of staff on duty, keeping the ferry at the ramp beyond the official timings of the departure, delay tactics of the crew to reach the ferry on the other side on time, non issue of tickets by the Ticket Collectors and overcharging of cargo etc.

Aforesaid complaints are verbally lodged at the Traffic Section of the River Navigation Department, which are solved on the spot. In case of serious complaints the passengers are requested to give in writing. After departmental inquiry, such cases are disposed off within a maximum period of 60 days.

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