Citizen Charter

This charter is the commitment of the River Navigation Department, Government of Goa to:

  • Provide/assure safe, dependable and affordable water transport facilities.
  • Ensure/adequate passengers, amenities within the ferryboats and at the ramps side.
  • Provide courteous and effective service by the staff on board.
  • Maintains the ferries in good condition and safe for operation.
  • Responsive and effective Grievances Redressal Machinery at the Head Office for ensuring time bound resolution of complaints and grievances as far as possible..
Please click here to read the Citizen Charter for further information