Citizen Charter

This charter is the commitment of the River Navigation Department, Government of Goa to:

• Provide/assure safe, dependable and affordable water transport facilities.
• Ensure/adequate passengers, amenities within the ferryboats and at the ramps side.
• Provide courteous and effective service by the staff on board.
• Maintains the ferries in good condition and safe for operation.
• Responsive and effective Grievances Redressal Machinery at the Head Office for ensuring time bound resolution of complaints and grievances as far as possible..